Privacy Policy

At Avags Information Systems, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Professional Information: Institution name, job title, department, and organization type
• Communication Preferences: Newsletter subscriptions and marketing preferences
• Technical Information: IP address, browser type, device information, and usage data

1.2 How We Collect Information

We collect information through various means:

• Direct Submission: When you fill out forms on our website, contact us, or request quotes
• Website Usage: Through cookies and similar technologies when you browse our website
• Third-Party Sources: From business partners, public databases, and social media platforms
• Communication: When you email, call, or otherwise communicate with us

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our library resource services
• Communication: To respond to your inquiries, provide customer support, and send important updates
• Business Operations: To process transactions, manage accounts, and improve our services
• Marketing: To send newsletters, promotional materials, and information about new services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery and communication services
• Payment processing and financial services
• Data analysis and business intelligence

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, or disclosure
• Data loss, destruction, or corruption
• Malware, viruses, and other cyber threats

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

6.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.

6.2 Correction and Update

You can request correction of inaccurate or incomplete information.

6.3 Deletion

You can request deletion of your personal information, subject to certain exceptions.

6.4 Opt-Out

You can opt out of marketing communications and withdraw consent for data processing.

6.5 Data Portability

You can request transfer of your data to another service provider.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your concerns and will respond to your inquiry within a reasonable timeframe.